Nikolaos Kolovouris

Hospitality · Front Office

Nikolaos
Kolovouris

Assistant Front Office Manager with experience in hospitality and customer service. Passionate about delivering exceptional guest experiences, leading teams, and ensuring smooth daily operations.

01

Summary

I'm Nikos, a hotel receptionist in Santorini with a background in retail sales. I love connecting with people from around the world and continuously growing through languages. I speak Greek, English, German (B2, preparing for C1) and I'm learning French. Passionate about hospitality, history, and culture, I aim to create meaningful experiences for every guest while developing myself and those around me.

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02

Experience

04/2026 to ongoing

Assistant Front Office Manager

Rocabella Santorini Hotel & Spa · Santorini, Greece

  • Supervised daily Front Office operations, ensuring smooth check-in/check-out procedures and exceptional guest satisfaction.
  • Coordinated room allocation, reservations, VIP arrivals and special guest requests.
  • Led and supported the Front Office team through daily briefings, staff coordination and operational planning.
  • Handled guest complaints and service recovery, maintaining high guest satisfaction standards.
  • Collaborated with Housekeeping, Maintenance, F&B, Spa and Reservations to optimize hotel operations.
  • Managed billing accuracy, cash handling, financial reconciliations and refund procedures.
  • Implemented upselling strategies and trained team members to maximize room revenue.
  • Assisted in revenue optimization through room allocation, occupancy management and rate coordination.
  • Coordinated maintenance requests and monitored timely resolution of technical issues.
  • Maintained operational reports, guest records, incident documentation and quality control procedures.
  • Supported emergency response procedures and ensured compliance with hotel safety standards.
05/2025 to 10/2025

Front Desk Agent

Rocabella Santorini Hotel & Spa · Santorini, Greece

  • Managed front desk operations, including check-ins, check-outs and guest support.
  • Provided concierge services with personalized recommendations.
  • Handled guest emails and inquiries, offering hotel and cultural information.
02/2024 to 11/2024

Night Auditor

Rocabella Santorini Hotel & Spa · Santorini, Greece

  • Managed night front desk operations end-to-end.
  • Used Opera Cloud for reservations and record accuracy.
  • Assisted international guests in English, German (B2) and basic French.
09/2022 to 01/2024

Retail Shop Supervisor

Cosmos Sport SA · Sneaker10 · Patras, Greece

  • Supervised and motivated the sales team to achieve daily and monthly targets.
  • Trained and supported new employees to deliver excellent customer service.
12/2019 to 09/2022

Sales Assistant

Cosmos Sport SA · Sneaker10 · Patras, Greece

  • Delivered customer service and built strong client relationships.
  • Managed stock control, product deliveries and inventory accuracy.
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03

Guest Reviews

Real reviews where guests mentioned me by name from Booking, Tripadvisor, Expedia, Google and Trip.com.

Booking.com10

Exceptional Service in a Serene Setting!

“Our stay was truly exceptional. The view was absolutely breathtaking, and the facilities were outstanding — especially the beautiful & peaceful rock-pool which added a unique charm to the experience. The staff was incredible and always willing to help, making us feel welcomed at every moment. A special mention goes to Nikos, who from the very first moment offered us the best possible service. His professionalism, kindness, and genuine willingness to assist made our stay even more memorable. We can't recommend this place enough and will definitely be returning in the future!”
Georgios · Greece · 10 August 2025
Tripadvisor5/5

The Perfect Place to Stay in Santorini!

“We just got back from a wonderful family vacation to Greece and staying at Rocabella Santorini was one of the highlights! From the moment we walked in we felt at home. Sweet Nick walked us around and showed us everything and told us all we needed to know about the hotel. Our room was just perfect and clean with the most amazing views of the water and sunset. We always looked forward to breakfast, it was delicious and everyone working there was so sweet and helpful…”
Beth H · June 2026
Expedia10

10/10 Excellent

“I loved the hotel. Even though we arrived very late, Nick was incredibly kind during check-in. The facilities are beautiful, the room was lovely, the bed and pillows were comfortable, the bathroom was large, and there was a complimentary bottle of wine. Many thoughtful touches were added, and the view was incredible. Overall, everything was excellent. When I return to Santorini, I will definitely stay at Rocabella again. 10000000/10”
Marcela · Travelled with partner · 5 Apr 2026
Google5/5

Five stars isn't enough!

“Five stars isn't enough to describe how incredible the Rocabella Hotel is! The hotel is very well located with a breathtaking view of the caldera. The staff is incredibly attentive and kind. We had a memorable stay and will cherish the wonderful memories. This is our second stay here, and we wholeheartedly recommend it. We especially want to thank Katerina for making our stay unforgettable, as well as Nikola at reception for his attentiveness to our well-being throughout our stay. And of course, we mustn't forget the entire Rocabella team, who are so kind, smiling, helpful, and highly professional. Thank you so much for everything, and we would be delighted to return. — Assia & Nicolas”
Nicolas Poupeau · June 2026
Trip.com5/5

Outstanding

“My stay at Rocabella Santorini truly amazed me. After a tiring day exploring the island, including a beautiful Oia sunset, I was dropped directly at the hotel, I got stunned from the very first view. From the warm welcome by Nick at reception to every staff member I met, the service was exceptional. I was pleasantly surprised with a free upgrade to a sunset-view duplex room featuring a private jacuzzi and sunbathing area. The room was very clean, neat, and well-organized, with thoughtful touches like…”
· Posted April 25, 2026
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04

Hobbies

  • Language learning
  • Hiking
  • Photography
  • Cinema
  • Puzzles
  • Music
  • Reading
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05

Curriculum Vitae

Download my full CV

PDF · Updated 2026

Download CV
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06

Languages

  • GreekNative
  • EnglishC2 · Proficient
  • GermanB2 · Upper Intermediate
  • FrenchA2 · Elementary
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07

Contact

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